Shipping Policy

Processing Time:

All orders are processed within 2-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping Times:

We currently carry inventory that is stored in Canada and the US and as such certain items will have different shipping times.

For Canadian located inventory: The standard shipping time will be between business 4-14 days from the day the inventory was processes. Note faster shipping options may be available upon checkout. 
For USA located inventory: The standard shipping time will be between 7-20 business days from the day the inventory was processes. Note faster shipping options may be available upon checkout. 

Shipping & Handling Fees:

Shipping and handling costs will be calculated at checkout, with orders of $5,500 or more (before tax) eligible for free shipping - only applicable in Canada. Some remote and rural areas of Canada may incur additional shipping and handling charges. (Examples: Truck changes, ferry charges, etc.) For complete details on applicable shipping and handling charges for your specific location, please contact our team for more information. 

Policy on Unexpected/Unanticipated Shipping Fees:

If additional unanticipated shipping charges are incurred as a result of revisions to addresses made after shipments have departed, rerouting to alternate locations, temporary storage requirements, or other unexpected changes that affect the total costs of shipping, these charges shall be covered by the customer.

Shipping Carrier Contacts:

Once your order has been shipped, you can reach out directly to the carrier for updates on delivery status and questions about your shipment. If you are unable to obtain an answer to your question directly with the carrier, contact Solar Power Store for further assistance.

Shipping Carrier Ground/Frieght Phone Email Website
Canpar Ground 1-800-387-9335 customerservice@canpar.com canpar.com
FedEx Express Ground 1-800-463-3339 canadacustomerservice@fedex.com fedex.com
FedEx Ground Ground 1-800-463-3339 canadacustomerservice@fedex.com fedex.com
GLS Ground Ground 1-888-463-4266 assistance@dicom.com gls-canada.com
Purolator Ground 1-888-744-7123 custserv@purolator.com purolator.com
UPS Ground 705-725-1400 store16@theupsstore.ca theupsstore.ca
Apex Freight 705-735-2098 admin@apexltl.com apexltl.com
Apps Transport Group Freight 1-800-465-2513 cs@appsexpress.com appsexpress.com
CCT Freight 1-866-576-4228   cctcanada.com
Day & Ross Freight 1-877-726-3329 commercesolutions@dayross.com dayross.com
Fedex Frieght Freight 1-800-567-5567 freightinquiry@fedex.com fedex.com
Kindserly Transport Ltd. Freight 1-800-667-8556 customerservice@kindersleytransport.com Kindersleytransport.com
TST Standard Freight 1-888-878-9229 customerservice@tst-cfexpress.com tst-cfexpress.com
Western Canada Express  Freight 1-800-387-3702 admin@wcexp.com westerncanadaexpress.com
YRC Freight 1-877-330-3321 Customer.Service@YRCFreight.com yrc.com